We want you to love your shoes. If something isn’t right, you can request a return or exchange within 7 days of delivery.
Eligibility
To be eligible, items must be:
- Unworn, unused, and undamaged
- In the original box/packaging with all inserts and tags
- Returned with a valid order number or receipt
Tip: Please try footwear indoors on a clean surface to keep soles mark-free.
What’s Not Returnable
- Shoes showing signs of wear, dirt, creasing, or alteration
- Final sale/clearance items (if marked as such at checkout)
- Free gifts or promotional items
- Customized or special-order items
- Socks/insoles if opened (for hygiene)
Return Window
- You have 7 calendar days from the delivery date to submit a return/exchange request.
- Once approved, please ship the item back within 3 days of receiving the return instructions.
Refunds
- Refunds are issued to the original payment method.
- For Cash on Delivery (COD) orders, refunds are provided as store credit or bank transfer (share account details during the request).
- Shipping fees, COD charges, and handling fees are non-refundable.
- Please allow 2–5 business days after the item reaches our warehouse for inspection and processing.
Exchanges
- Exchanges are subject to stock availability.
- If the requested size/color is unavailable, we’ll issue store credit or process a refund per the above.
- We’ll ship your exchange once the original pair passes inspection.
Return & Exchange Shipping Costs
- If the item is defective, wrong item received, or the wrong size was sent by us, we’ll cover reasonable return shipping or arrange a pickup.
- For all other reasons (e.g., size didn’t fit, changed mind), customer pays return shipping.
Damaged / Defective Items
- If your order arrives damaged or defective, contact us within 24 hours of delivery.
- We may request photos or a short video (including the shoe soles and box) to speed up resolution.
How to Start a Return or Exchange
- Email at [support@thesolevibe.com] or WhatsApp [+92-345-2300760] with your Order #, reason, and preferred resolution (return/exchange).
- We’ll reply with approval and return instructions (and pickup details if eligible).
- Pack the shoes securely in the original box and an outer mailing bag/box.
- Share the return tracking number once shipped.
- We’ll inspect and process your refund/exchange, then notify you by email/WhatsApp.
Parcels Returned to Sender
If a parcel is returned due to incorrect address, failed delivery, or unclaimed pickup, we can reship (shipping fee applies) or issue store credit less shipping/handling.
Multiple Returns & Abuse
We monitor return activity. We may limit or refuse returns if we detect excessive or unusual patterns.
Need Help?
We’re here to help with sizing or product questions before you order.
Email: [support@thesolevibe.com]
WhatsApp: [+92-345-2300760]